People Leadership Programs TM

Please see our Calendar for information on scheduling. Click on a title for more detailed information.

Career Builder Elite
Click Here for Audio Intro (mp3)
• Building Trust
• Creating Teams
• Face To Face
• Effective Meetings
• Emotional Excellence
• Taking Responsibility
• Conflict Resolution
• Empowering Employees
• Setting Performance Expectations
• Time Management
• Team Decisions
• Winning Relationships
  

Positive Impact Program
• Attitude
• Personal Accountability
• Balance
• Change
• Productivity
• Communication
• Leadership Opportunities

Self-Mastery Program
• The Integrity Model
• Conquer Your Key Moments
• Embrace Reality
• Exercise Responsibility
• Clarify Your Vision
• Define Your Purpose
• Act with Integrity
• Value Who You Are

Developing a HP Strategy Program
• Overview of Strategy
• Analyzing the Business Environment
• Forecasting the Future
• Creating Core Ideology
• Defining Your Strategic Direction
• Defining Your Competitive Advantage
• Setting Goals
• Creating a Master Plan

Customer Service Program

• Customer Service: A Strategic Advantage
• Defining a Vision of Customer Service
• Discovering Customer Expectations
• Recognizing Customer Experience
• Enhancing Customer Service Skills
• Customer Service: Coaching Customer Service
• Understanding Customer Service Coaching
• Developing Customer Service Coaching Techniques
• Coaching Customer Service
• Enhancing Customer Service Coaching Skills

Diversity Program

• Diversity: Valuing the Individual
• Managing Diversity

High Payoff Hiring Program

• Evaluating the Process
• Preparing for Effective Hiring
• The Interview Process
• Making the Hiring Decision
• Managing the Process

Speaking For A Lasting Impression

• Understanding the Adult Audience
• Developing a Dynamic Delivery
• Speaking with Conviction
• Presenting with Purpose
• Raising Retention